You will own partner enablement end to end: how partners get certified, and how they stay current as Fin evolves

You will onboard new partners with structured onboarding plans that take them from signed agreement to first deployment, covering Fin's product, our deployment methodology and our delivery standards

You will run partner certification, including bootcamps, assessments and scenario-based testing. You'll certify named consultants individually, not just partner firms

You will run Fin Deployment Partner Bootcamps, both in person and virtually, including joint bootcamps with Salesforce for its partner community

You will build and maintain enablement content, including curricula, online courses, playbooks, hands-on labs and demo environments, and keep it up to date as new features ship

You will check partner readiness before partners are assigned customer work. That means running readiness assessments, organising shadow and reverse-shadow on live deployments, and confirming that a partner has certified people and capacity in place

You will track each partner's progress from enabled (delivering under Fin's oversight) to certified (delivering independently), and keep partner and consultant certification records accurate

You will keep partners current through recertification, release briefings and regular partner office hours

You will use delivery data, such as Partner CSAT, Fin outcomes, escalations and QA findings, to spot skill gaps and turn them into targeted enablement

You will own enablement KPIs, including time to certification, certification pass rate, time to first deployment and post-certification delivery quality

You will work closely with the rest of the Deployment Services team, especially fellow Partner Services Managers and AI Deployment Consultants, to turn lessons from the field into better enablement

You'll collaborate with our Product, R&D and Education teams to get early access to new features and enable partners on them ahead of launch

Partner Enablement Specialist 3

Responsibilities

Qualification

Required

Benefits

Company

Intercom

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