Lead a collaborative effort supporting multiple clients’ Azure Data platform, Databricks, and/or Fabric / PowerBI environments, ensuring prompt responses to any escalations while analyzing and resolving incidents

Manage, advise, and delegate all aspects of assigned client’s in-scope services (e.g. alerting & monitoring, platform governance, ETL, Data Warehousing, Reporting, AI/MLops, etc.)

Architect, implement, monitor, and support enhancements to clients’ Microsoft Azure and/or Fabric tool stacks for Data & AI (ADF, SQL DW, Azure Synapse, Azure Databricks, Microsoft Fabric Data Engineering, Microsoft Power BI)

Understand and advise customers on licensing involving Microsoft data and AI solutions, and understand the limits/advantages of each licensing platform

Support comprehensive solutions for customers including importing data from multiple sources, transforming via metadata-driven ETL architectures, storing across the stages of medallion data lake architecture, and serving performant star schema data models for Enterprise Data Warehousing, Business Intelligence and AI/ ML applications

Research new and custom solutions where appropriate; learn, apply, and refine skills around data engineering and data analytics

Interact with clients to identify issues, troubleshoot expediently, and follow up on issues within contracted SLAs

Regularly and proactively communicate ticket status information to all associated parties, handle escalations from more junior team members as appropriate

Attend regularly cadenced client meetings and serve as lead engineer for technical questions and support tickets

Communicate technical issues and solutions to clients in business terms with an eye toward supporting strategic business outcomes

Configure, administer, tune and develop client’s data environment based on governance and security best practices and well-architected frameworks

Create and maintain updated documentation for each client’s environment

Senior Data & AI Engineer - Managed Services

Responsibilities

Qualification

Required

Company

3cloud

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