As a Technical Support Engineer at Redpanda, you will help our organization embody our commitment to delivering exceptional customer-centric technical support. Reporting directly to the Director, Technical Support, you will be a vital contributor to our growing support team in the Customer Success organization. In this role, you will play a fundamental part in ensuring our customers' success, fostering their confidence in our solutions, and elevating their overall experience.

Your primary focus will be to leverage your technical expertise to provide world-class support for Redpanda’s range of products and services. Your ability to understand and address our customers' needs and technical challenges will be at the heart of our customer-centric approach.

Be the primary face of our organization to our customers to ensure we meet or exceed customer expectations on the Redpanda operation. These may be customer focused areas related to configuration, hardware, documentation, product, or requests for features

Work with engineering to drive and solve customer challenges from creation through resolution

Partner with product engineering groups on periodic root cause analysis on customer issues, and distill lessons learned for the rest of the organization

Build tools & services to create and improve support infrastructure, from issue life cycles to root cause trend analysis

Participate in on-call rotations to follow the sun in support of our customers

Ensure customer satisfaction through strong relationships with our Customer Success team

Senior Support Engineer

Responsibilities

Qualification

Required

Preferred

Company

Redpanda Data

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