Engagement Manager

Required

• 4+ years of experience in customer-facing positions in a professional capacity ideally at Software or SaaS Provider
• At least 2 years of Project and Program Management experience at the enterprise level
• 2+ years of experience, leading customer-facing engagements in the enterprise space
• Management of large billable projects for external customers
• Experience using generative AI tools (e.g., Claude) to accelerate drafting, analysis, and process design, with sound judgment on accuracy, confidentiality, and customer data handling.
• Experience with modern services deployment methodologies, with emphasis on software design and development
• Use of formal project management tools
• Expert-Level Scope control for fixed-fee engagements.
• Passion for working with leading-edge, web-based technologies and a desire to understand Smartsheet’s benefits, values, use cases, and business and technical elements
• Desire to work in a collaborative environment to promote and improve team performance
• Strong analytical skills regarding client and project management issues
• Strong organizational skills with an ability to manage competing client demands