We are seeking a Managed Services Engineer to join our team and support a single client in a niche industry. The position provides hands-on technical support and white-glove service at the client's corporate office. The ideal candidate will have prior service desk or MSP experience, experience supporting users in a mortgage, financial services, banking, or other regulated environment, a strong technical foundation in Microsoft technologies, networking, and virtualization, and the ability to thrive in a fast-paced, high-demand environment while maintaining exceptional customer service.

*** This is a 100% Onsite requirement in Allen, TX. Monday - Friday, 8AM to 5PM ***

Provide Tier I technical support to end users, both onsite and remotely.

Manage, prioritize, and document support requests through Zendesk.

Troubleshoot and resolve issues related to:

Network infrastructure (Meraki or similar)

Microsoft 365 administration and end-user support

Microsoft Intune and Entra

VMware virtualization environment

Windows servers and their roles

Deliver professional, white-glove field service support.

Escalate complex issues as necessary, ensuring timely resolution.

Managed Services Engineer (On-site)

Responsibilities

Qualification

Required

Benefits

Company

trace3

More roles at trace3