Partnerships Manager (SMB)

New York, NY · Remotefull timeRemote

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mid

$120k–$140k

H1B: no

Vendelux Partnerships Manager (SMB) at Vendelux owns and grows relationships with key event organizer partners, driving retention and expansion. The role includes partner onboarding, customizing data reports, and representing Vendelux at industry events.

Responsibilities

Own strategic partnerships
Lead and grow relationships with key event organizer partners, serving as the senior point of contact for your strategic accounts.
Own partner onboarding end-to-end, from pre-call research to live sessions and follow-up education.
Build and customize data reports and dashboards to meet partner-specific needs, and surface partner feedback to improve reporting workflows and product capabilities.
Represent Vendelux externally at industry events, and stay close to market trends to influence product and positioning.
Drive retention and expansion
Own retention, expansion, and account health across your accounts; hit your targets and prioritize your time and resources to deliver predictable outcomes.
Identify and drive expansion—additional events, renewals, webinars, case studies, and media partnerships—partnering with Sales, Product, Data, and Marketing on go-to-market and upsell.
Deliver compelling business outcomes for your partners across onboarding, adoption, renewals, and expansion.
Contribute to the playbooks, segmentation, and health-scoring approaches that make the account management function scalable.

Qualification

2-4+ years in account managementStrong operational mindset

Required

2-4+ years in account management, partnerships, or customer success—ideally in B2B SaaS.
Proven success hitting retention and expansion targets; comfortable owning your number.
Strong operational mindset: building playbooks, KPIs, and repeatable processes for your accounts.
Comfortable with data and customer usage/adoption metrics; a strong communicator who builds trust and navigates complex stakeholder conversations.
Highly organized self-starter who thrives in fast-paced, scaling environments and prioritizes competing demands.