Temporary Consumer Lending Loan Coordinator

Santa Rosa, Californiafull timeOn Site

H1B: no

Redwoodcu Temporary Consumer Lending Loan Coordinator at Redwood Credit Union provides general assistance and departmental support while delivering superior member service. Responsibilities include managing loan processes, communicating with members, and supporting lending operations.

Responsibilities

o Provide exceptional service to all Members, officials, internal team members, and service providers.
o Provide general assistance and departmental support in completing tasks or projects.
o Provide phone coverage for the department at all times.
o Communicate with Members regarding their loan status and request documentation needed to close the loan.
o Compose and type letters, memos, and reports for staff and Members.
o Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance.
o Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards.
Lending Support:
o Assist Direct lending with loan queues and funding when needed.
o Assist Indirect lending with loan packages and funding when needed.
o Manage the loan completion process with Member from approval to funding.
o Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types.

Company

Redwoodcu

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Source: lever

Active within the past hour

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Must-Have Skills for This Role

Symitarloan processingcustomer servicedocumentationreporting

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Temporary Consumer Lending Loan Coordinator at Redwoodcu · LumiJobs