Manager, Customer Success, Public Sector at Corelight · LumiJobs

Responsibilities

Corelight is seeking a Customer Success leader to build and lead our US Federal Customer Success practice. This leader will be responsible for ensuring federal customers achieve measurable security outcomes from their Corelight investments while developing a team capable of supporting the unique requirements of government environments. The role combines people leadership, strategic customer engagement, and operational execution. You'll partner with federal Sales, Technical Account Management, Professional Services, and Support to strengthen customer adoption, identify risks, and build long-term relationships across the federal customer base.
As Corelight continues to evolve its Customer Success model, you'll also help establish the practices, standards, and team capabilities needed to support a growing federal business.
Lead, coach, and develop the Federal Customer Success team, establishing clear performance expectations and accountability for customer outcomes.
Develop and execute a federal customer success strategy aligned to customer mission requirements, security priorities, and Corelight's broader business objectives.
Build trusted relationships with federal agency stakeholders, security leaders, program owners, and executive sponsors.
Ensure customer success plans connect Corelight capabilities to measurable operational and mission outcomes.
Establish consistent customer engagement practices, including account planning, executive reviews, risk identification, and renewal readiness.
Partner with Federal Sales and Renewals to protect recurring revenue and support long-term account growth.
Coordinate closely with Federal TAM, Professional Services, and Support teams to ensure effective implementation, adoption, and ongoing customer success.
Navigate complex government stakeholder environments, procurement cycles, partner relationships, and organizational dependencies.
Identify customer health and retention risks early, mobilizing cross-functional resources to resolve issues.
Build visibility into federal customer adoption, engagement, value realization, and portfolio health.

Manager, Customer Success, Public Sector

Responsibilities

Benefits

Company

Corelight

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