Zocdoc Senior Product Manager at Zocdoc responsible for building products that ensure provider network accuracy and trust in bookings. Focus on integrating AI agents with human workflows to scale the provider network efficiently.
Responsibilities
Healthcare should work for patients - but it doesn't. Instead of easy access, patients face outdated insurance directories, long phone holds, weekslong wait times, and surprise bills. In any other industry, this experience would be unacceptable. But in healthcare, patients lack market power and are expected to tolerate broken systems. Zocdoc's mission is to give power back to the patient. We've built the leading healthcare marketplace, helping people find and book care across 50 states, 200+ specialties, and 12,000+ insurance plans. By giving patients choice and visibility, we enable a system where providers compete for patients - not the other way around.
Zocdoc now brings on entire health systems and practice groups at once, connecting tens of thousands of providers through automated pipelines. At that scale, the hard part is keeping every provider accurate and every booking intact as rosters change, schedules shift and data arrives that no one has seen before. As a Senior Product Manager on the Provider team, you'll own that problem. You'll build the products that make our provider network self-correcting: problems are caught before a patient or practice notices, most are fixed automatically, and every decision makes the next one faster. You'll also make sure Zocdoc reflects how each practice actually wants to work, so practices can trust every booking they get. You'll shape how people and AI agents work together to run the network as it grows many times over, and you'll make sure that when a patient books on Zocdoc, the appointment is real. If you're excited to do that alongside deeply thoughtful, driven, and collaborative teammates, we'd love to meet you.
You'll enjoy this role if you are...
Personally motivated by improving our healthcare system
Drawn to high-leverage problems, where getting it right lets the whole business scale
Excited to build products where people and AI agents work side by side, and to earn the trust that requires
Someone who thinks in systems and goes after root causes
A first-principles thinker who thrives in ambiguity and can always find the crawl/walk/run path
Comfortable owning an outcome end to end, from the strategy to the metric that proves it worked
Own the vision, strategy and roadmap for keeping provider data and bookings accurate as Zocdoc scales
Set the goals that define success, get them instrumented, and report progress to leadership
Own how practices tell Zocdoc the way they want to work, and make sure Zocdoc keeps reflecting it as practices grow and change
