Customer Success Managers help existing Zocdoc providers get more value from the platform and grow their practices. Through strategic outreach, they communicate the value of meeting with a CSM, and when running those meetings, they learn each practice’s goals, address operational challenges, and recommend ways to expand the partnership. This can include adding new providers to the platform, improving setup, or increasing the practice’s visibility. As product experts and trusted partners, CSMs help practices drive patient bookings, improve performance, and adopt features that support their growth.

You’ll enjoy this role if you are...

Passionate about provider success and enjoy understanding practices’ goals and challenges to help drive feature adoption, utilization, and retention

Energized by proactive outreach and comfortable communicating the value of a meeting, then leading conversations about ways to grow a practice’s Zocdoc partnership

Motivated to build trusted relationships quickly with key stakeholders and decision-makers

Confident having consultative conversations, influencing others, and handling objections

Comfortable balancing sales conversations, account management, and collaboration with internal teams

Curious and quick to learn new products, ideas, and approaches

Open to feedback and ready to adapt your sales strategies and processes

Data-driven and consultative in your decision-making

Motivated by a fast-paced, structured environment where you own your activity and results

Drive practice performance by communicating feature value, addressing objections, helping practices maintain effective setup, and building provider buy-in

Customer Success Manager, SMB

Responsibilities

Benefits

Company

Zocdoc

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