Operations Manager at Inter Systems · LumiJobs

Responsibilities

This role reports to the Manager, Cross Portfolio Program and Operations Management, alongside a Senior Technical Program Manager and a Consumability and Usability Product Analyst.
This is not a senior leadership role, and it isn't meant to be. Program management and consumability set direction and dig into hard problems; this role makes sure the operating rhythm that supports that work actually runs — on schedule, with accurate data, and without depending on any one person's memory. If the portfolio has a planning cycle, a reporting cadence, or a set of dashboards leadership relies on, this is the person keeping them accurate, on time, and easy to trust.
You'll work closely with product managers, the Senior Technical Program Manager, and the Consumability and Usability Product Analyst day to day, but you own the machinery, not the strategy: the calendar, the templates, the dashboards, the intake process, the vendor and tooling logistics. Done well, this role is largely invisible — things simply happen on time and the numbers are always right.
Portfolio reporting and metrics. Build and maintain the dashboards and reports that give leadership and product managers a reliable, current view of portfolio status, and make sure the underlying data stays accurate rather than going stale between reporting cycles.
Operating cadence. Own the mechanics of the portfolio's recurring rhythm — planning cycles, roadmap reviews, intake and prioritization forums — including scheduling, agendas, templates, and follow-through on action items, so the rhythm runs reliably regardless of who's out that week.
Tooling and process administration. Administer the day-to-day configuration of Jira, Confluence, and related systems for the cross-portfolio team: workflows, templates, permissions, and the general hygiene that keeps the tools usable rather than cluttered.
Cross-functional coordination. Be a reliable point of contact for product managers and other functions on operational questions — where something lives, who owns what, what the current process is — and route anything that needs a decision to the right person quickly.
Vendor and budget support. Support the team's vendor and partner logistics — tracking contracts, renewals, and invoices, and coordinating with procurement and finance as needed. This role supports vendor relationships; it does not own vendor strategy.
Process documentation. Keep the team's process documentation current and findable, so the way the portfolio operates is written down somewhere real rather than living in a few people's heads.

Operations Manager

Responsibilities

Qualification

Required

Benefits

Company

Inter Systems

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