As a Customer Success Specialist, you will support our customer success team. This is a customer-facing, strategic role that works closely with Customer Success Managers to help customers achieve long-term success with our platform.

Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation

Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations

Proactively engage with customers to drive product adoption, satisfaction, and long-term retention

Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans

Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives

Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs

Recommend and help implement process improvements to increase team efficiency and elevate the customer experience

Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI

Attract top-tier talent to join our driven team

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Customer Sentiment Specialist | Housing

Responsibilities

Qualification

Required

Benefits

Company

Elise AI

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