University Grad | Customer Experience Associate at Ramp · LumiJobs

Qualification

You're a systems thinkerYou actively use AI tools — ClaudeYou write clearly and conciselyYou're comfortable on the phoneWhy be a CX Associate at RampCross-functional exposure from day oneAI tools and unlimited accessCareer growth that you own

Required

You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again.
You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement.
You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction.
You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.
You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through.
You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.
You're comfortable on the phone. Many interactions start there.

Preferred

Experience building workflows or automations using AI tools, not just prompting
Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)
Background in payments infrastructure (ACH, wire transfers, card networks)
Track record of working somewhere that shipped product fast and expected CX to keep up
Why be a CX Associate at Ramp
Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue.
AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter.
Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested.

University Grad | Customer Experience Associate

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Ramp

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