Customer Activation Manager | Stack Accounting

NYC · Remotefull timeRemote

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mid

$121k–$184k

H1B: yes

Ramp Customer Activation Manager at Ramp for Stack Accounting platform, responsible for guiding customers through discovery, implementation, and adoption of AI-assisted accounting workflows. Collaborates with cross-functional teams to improve product deployment and customer success.

Responsibilities

Learn how each customer handles close, reconciliations, journal entries, exceptions, and review today; identify where Stack and agentic workflows can deliver useful value.
Translate the current process into an implementation plan with clear inputs, owners, dependencies, validation steps, and human review.
Guide Controllers, accountants, and other stakeholders from discovery through first use, training, and repeat adoption; adjust the plan when confidence or usage stalls.
Coordinate with Sales, Customer Success, Product, and other Ramp teams on deployments as well as process, systems, and product improvements
Act as an advocate and expert on AI-assisted accounting work
Turn early customer learnings into reusable discovery questions, launch steps, and adoption practices for the next implementation.

Qualification

Hands-on accounting fluencyCPAExperience with accounting automation

Required

Roughly 4+ years of relevant experience in customer success, software implementation, accounting systems implementation, finance transformation, consulting, or a related customer-facing role; level is flexible based on experience.
Hands-on accounting fluency: you can explain source data, close or reconciliation steps, exceptions, controls, and sign-off with concrete examples.
Experience translating an accounting or finance workflow into a software implementation or process change, with evidence of what improved.
Ownership of customer or client adoption beyond setup, including stakeholder alignment, training, troubleshooting, and follow-through.
Clear communication with both finance leaders and hands-on accountants, especially when a proposed automation needs validation or a change in scope.
Comfort creating a plan and reusable process when the product and implementation motion are still evolving.

Preferred

CPA, public accounting, controllership, or accounting advisory experience paired with software implementation or consulting.
Experience with accounting automation, close management, or forward-deployed accounting work.
Familiarity with ERP or accounting-system integrations and the data or permission issues that arise during implementation.
Experience helping accounting teams adopt AI-assisted workflows with appropriate human review.

Benefits

Medical
Dental
Vision
401(k)
PTO
Parental Leave
Life Insurance
Wellness

Company

Ramp

View company page

501-1000 employees

Fintech

Founded 2019

Source: ashby

Active within the past hour

Remote-friendly

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