Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations.

Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right sized coverage and meeting service level agreements (SLA)

Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products

Partner with Product, Engineering and Data Science teams to build best in class risk tooling to increase operational efficiency

Partner with risk strategy teams to create a closed loop process to enhance policies and procedures

Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency

Research emerging fraud trends to innovate on Ramp's decisioning systems and policies

Help coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handling

Partner with Customer Support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers

Manager, Fraud Operations

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Ramp

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