Maintain account retention while providing exceptional customer service and developing client relationships

Identify and close new opportunities within existing customer base

Create and execute on a territory plan to drive customer retention and upsell opportunities

Coordinate with business users and procurement to ensure timely renewals

Update and maintain Sales database as appropriate

Generates trusted relationships with customers

Ability to manage multiple systems and administration at once

JOB REQUIREMENTS:

1+ year experience interacting with customers and internal stakeholders

Strong leadership, teamwork, communication & cross-group collaboration skills

Must be able to proactively drive account retention with minimal oversight from management

Can explain/present solutions in the context of the business requirement

Senior Customer Account Manager

Responsibilities