Senior Customer Success Manager, International

Remotefull timeRemote

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senior

$92k–$151k

H1B: no

Tremendous The Senior Customer Success Manager at Tremendous will onboard, retain, and grow high-value international clients, primarily in EMEA and India. The role includes managing complex client relationships and coordinating cross-functional teams to ensure customer success.

Responsibilities

We’re hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You’ll be the primary CSM for EMEA and Indian clients, with selected accounts in other Asian markets where working hours align. You’ll own those relationships from late-stage sales through implementation and ongoing growth.
You’ll join our Customer Success team, with day-to-day support from your manager and the broader Success team. You’ll also work closely with the International team, joining relevant meetings and getting help with questions and escalations outside US working hours.
Lead onboarding and launch planning for high-value clients.
Own a portfolio of enterprise and mid-market relationships.
Run recurring meetings and monitor account health.
Retain business and find expansion opportunities.
Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations.
Run proactive calls during agreed working hours for clients in EMEA, India, and other assigned markets.
Improve and document our international Customer Success processes.
What you'll bring
4+ years in Customer Success, Account Management, or a related role
Experience managing enterprise or high-value B2B customers

Qualification

4+ years in Customer SuccessExcellent EnglishResidence on the US East CoastGermanExperience with SaaS

Required

4+ years in Customer Success, Account Management, or a related role
Experience managing enterprise or high-value B2B customers
A record of leading complex onboarding and implementation work
Strong commercial judgment and communication skills
Excellent English
Residence on the US East Coast, in the UK, or in Spain
Sustainable commitment to 6am–2pm ET if based in the US

Preferred

German, French, or Spanish fluency
Experience with SaaS, fintech, APIs, or payments

Benefits

Equity/RSU

Company

Tremendous

View company page

Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

Customer SuccessAccount ManagementOnboardingImplementationSaaSFintech

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