Senior Customer Success Manager

United States · Remotefull timeRemote

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senior

$160k–$240k

H1B: no

Tremendous The Senior Customer Success Manager at Tremendous will drive growth and retention across enterprise accounts, owning the full customer lifecycle from onboarding to renewal. The role includes strategic business reviews, upsell initiatives, and acting as the customer advocate internally.

Responsibilities

We're seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.
Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction
Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches
Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships
Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions
What you'll bring
5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
Experience at a high-growth B2B startup strongly preferred
Strong analytical and problem-solving abilities with attention to detail
Excellent communication skills with the ability to build rapport at all levels of an organization
You'll thrive here if you're