Senior Manager Workforce Engagement at Honor · LumiJobs

Responsibilities

This is a remote position.
The Care Pro Workforce team is focused on creating a stronger, more engaged, and reliable Care Pro workforce. We work across the organization to improve the Care Pro experience, remove barriers to participation, and build programs that support Care Pros throughout their journey with Honor — ultimately helping more Care Pros succeed and more clients receive consistent, high-quality care.
As a Sr. Manager, Care Pro Workforce Engagement at Honor, you will:
Drive workforce strategy and business outcomes. Own the strategy for improving Care Pro retention, hours worked, and workforce participation, translating business priorities and workforce insights into high-impact initiatives.
Design and scale engagement programs. Build programs across the Care Pro journey, including onboarding, early tenure, ongoing engagement, recognition, community building, and career development.
Lead experimentation and innovation. Develop hypotheses about what drives Care Pro behavior, design experiments to test new approaches, and translate successful learnings into scalable programs and operating models.
Champion the Care Pro experience. Develop a deep understanding of the Care Pro journey, identify barriers to engagement, and create meaningful opportunities for Care Pros to feel supported, recognized, connected, and empowered to grow.
Use data to drive decisions. Establish and own program success measures, evaluate performance across markets and Care Pro segments, and connect engagement investments to measurable workforce and business outcomes.
Lead cross-functional execution. Partner with Workforce, Care Operations, regional teams, and corporate functions to drive program awareness, adoption, and consistent execution across a large, distributed workforce.
Continuously improve and optimize. Lead initiatives from concept through implementation and ongoing evaluation, scaling what works and redesigning or retiring programs that do not deliver meaningful impact.
Leadership Principles assessed during the interview:
Ownership: Takes accountability for outcomes, drives initiatives from strategy through execution, and maintains a high bar for delivering results.

Senior Manager Workforce Engagement

Responsibilities

Benefits

Company

Honor

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