Provide day-to-day technical support for internal and external systems, including connectivity issues, to proactively mitigate partner impact.

Develop a deep understanding of technical integrations across Property Management Systems (PMS), Channel Managers, and Central Reservation Systems (CRS) to provide targeted partner support.

Use data to identify strategic opportunities and drive sales growth.

Educate partners on product updates and share partner feedback with internal stakeholders

Implement and oversee effective troubleshooting processes, escalating as needed

Identify patterns in data and feedback to improve services and products.

Research technical information to deepen your understanding and support decision-making.

Contribute to the development of technical communication materials such as policies, procedures, and presentations.

Collaborate with your team to design and manage projects which support the commercial goals of Airbnb and our hotel and connectivity partners.

3+ years of experience in a Connectivity Operations, Solutions or Technical Partner Manager role.

Strong understanding of hospitality/travel software; CRS,PMS, Channel Managers

Proficiency in SQL, Looker and Excel.

Connectivity Partner Specialist

Responsibilities

Qualification

Required

Benefits

Company

Airbnb

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