Distro Customer Service Representative at Distro handling incoming customer calls and supporting order, shipping, warehouse, and billing processes. Uses Visual Shop ERP system to research order status and coordinate with warehouse.
Responsibilities
Answer approximately 20 to 50 incoming customer calls per day
Collect customer and order information and clarify questions
Research order status using Visual Shop ERP system
Coordinate with warehouse personnel when needed
Communicate verified order updates to customers
Prepare daily UPS labels and schedule common-carrier pickups
Generate shipping tickets and certifications
Attach purchase orders and verify documentation for shipping and billing
