Responsibilities

Give a $h*t by stepping into problems early, removing blockers, and ensuring your team supports more than the immediate account request. You will create space for TAMs to bring useful product feedback, support marketing efforts, and coordinate with teams across Huntress. Candor will shape how you coach, set expectations, and address missed commitments. Give More Than We Take by raising the quality of every partner interaction and turning technical account reviews into trusted conversations about value, retention, and expansion. Warrior Spirit will help you lead steadily through competing priorities, customer challenges, and the changes that come with a growing cybersecurity business.
Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development.
Set operating rhythms and measurable account-management standards that keep TAMs accountable for deployment, adoption, partner health, and retention.
Ensure TAMs provide consultative post-sales guidance, troubleshoot technical issues, and help partners maximize the value of the Huntress Platform.
Reinforce Huntress’ culture of accountability, execution, and customer impact
Build team expertise in Huntress products and best practices so TAMs can guide customers confidently and identify risks before they affect the partner experience.
Partner across Sales, Support, Product, Marketing, and other departments to coordinate one-off requests, share product feedback, and improve the customer and partner experience.
Use AI to build repeatable workflows for account-review preparation, customer summaries, coaching, and prioritization, applying sound judgment to validate outputs and protect customer context.
What You Bring To The Team:
You have 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role.
You bring a strong cybersecurity background and can translate technical concepts into practical guidance for partners and internal teams.
You have 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving the quality of their work.

Manager, Technical Account Management at Huntress · LumiJobs

Manager, Technical Account Management

Responsibilities

Benefits

Company

Huntress

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