Radar Fraud Operations Manager at Radar responsible for enabling customers to maximize Radar’s location-based anti-fraud solutions. The role includes fraud analysis, platform optimization, and customer relationship management.
Responsibilities
We're looking for a Fraud Operations Manager to help our customers across banking, financial technology, online marketplaces, and real-money gaming maximize their use of Radar’s location-based anti-fraud solutions.
You’ll work cross-functionally to ensure proper configuration of Radar's fraud rules engine, alerting and reporting; proactively enable stakeholders to utilize new features in Radar’s back office; surface fraud and operational insights through data analysis; and optimize customer implementation of the fraud products.
As Radar expands its product offerings to support customers within banking, fintech, and marketplace verticals, this role will be critical to bringing non-gaming fraud expertise to our back office and to the customers we support in these new segments.
You'll report to our Fraud Operations Lead. This is an in-office opportunity based out of our HQ in Flatiron, NYC. You'll work from the office Monday-Thursday with the opportunity to work remotely on Fridays.
Establish deep familiarity with Radar’s functionality and back office UX in order to enable customers to best-leverage the platform.
Proactively identify, analyze and document anomalous or fraudulent end-user behavior for our customers, and recommend platform optimizations to account for this behavior
Serve as the trusted subject-matter expert on fraud vectors for internal Radar teams and external customer fraud and risk teams
Leverage AI and other automation tools to analyze labelled datasets and extract key attributes that further refine Radar’s anti-fraud modeling
Develop a detailed understanding of end-user journeys across Radar’s customers to help map fraud vectors to specific action patterns
Ensure Radar stays abreast of fraud trends across core verticals and help us keep customers one step ahead of bad actors
Own the fraud and risk relationship for an assigned portfolio of accounts, including leading recurring fraud syncs and partnering with Radar’s Customer Success and Solutions Engineering teams to elevate the customer relationship
Inform the creation of new product capabilities at Radar, or the optimization of existing ones, in order to address customers’ needs
Qualification
3-5 years in fraud operationsWho you'll work withWill GreenKyler DayNick AnasaThomas SmithNick Patrick
Required
3-5 years in fraud operations, risk, or trust & safety at a bank, fintech, payments company, or online marketplace
Familiar with geolocation software and experience utilizing location data
Experienced with SQL to query and analyze data, diagnose root causes, and recommend operational or product improvements (advanced Google Sheets/Excel, Metabase, Tableau, Looker, or similar experience is a plus)
Strong ability to articulate complex fraud problems to technical and non-technical stakeholders alike, especially the ability highlight why a particular fraud vector should matter to non-fraud stakeholders
Who you'll work with
Will Green, Vice President of Fraud Operations and Partnerships
Kyler Day, Fraud Operations Lead
Nick Anasa, Fraud Operations Manager
Thomas Smith, Technical and Regulatory Affairs Lead
