ClassDojo Principal Enterprise Onboarding Manager at ClassDojo to own implementation, onboarding, and adoption across enterprise accounts. Manage project timelines and coordinate with multiple departments to ensure successful district-wide adoption.
Responsibilities
As a Principal Onboarding Manager on the Success and Implementation team, you’ll own implementation, onboarding, and adoption across our enterprise accounts. You’ll serve as a key point of contact for district leaders, translating their goals, timelines, and needs into coordinated implementation plans, technical readiness, and strategies for sustained state-wide, district-wide, and school-level adoption. You’ll drive execution to ensure projects stay on track, stakeholders remain aligned, and districts are equipped to realize the full value of ClassDojo at scale.
You’ll bring deep expertise in how large districts plan, implement, and adopt technology. You know how to translate high-level goals and complex organizational needs into actionable project timelines, professional development recommendations, and communication plans. You’ll track progress through shared timelines and data, anticipate challenges, and identify opportunities for intervention to keep implementations moving forward. You’re highly detail-oriented, reliable, and an exceptional executive-level communicator who can coordinate across multiple departments, technical systems, and stakeholders.
You’ll work closely with leads in Product, Engineering, Data and Analytics, and Technical Implementation to ensure partner needs are represented and coordinated internally. You proactively leverage emerging technologies and AI to work more effectively, strengthen collaboration, and deliver consistently exceptional partner experiences.
This is a full-time, remote position reporting to the Principal District Partnerships Manager with an expected start in early 2027.
Owning implementation at scale
Lead end-to-end district onboarding and project management across a portfolio of up to 20 enterprise districts, ensuring projects are delivered on time, accurately and in alignment with multi-stakeholder goals.
Co-develop district rollout and year-round professional development plans, and manage district-specific communication strategies, including co-branded communications.
Report to key internal stakeholders consistently, and proactively share mitigation and acceleration steps.
Driving adoption through testing and refining
Be creative in how you drive school-level adoption: build relationships with school-level champions, gather school leader feedback, and share insights with district leaders to inform your recommendations.
Design curated enablement experiences that reflect each district's technology ecosystem, and create custom PD pathways and communications that address adoption barriers.
Test and define new adoption strategies within partner districts using usage and engagement data, then scale what works.
Qualification
High empathy and emotional intelligenceExperience in edtech
Required
Senior-level project management experience (5+ years) in a K-12 SaaS environment, with a record of running enterprise-scale projects to deadline
Proven ability to independently manage multiple complex, high-stakes projects on tight deadlines with a high level of organization and accuracy
Strong written and verbal communication skills
Experience synthesizing implementation data into executive-ready summaries and recommendations
High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
Experience working on cross functional projects with multiple internal stakeholders
Experience in edtech, working with K-12 schools and districts, and/or working on products for kids or educators
Ability to learn new technology and products quickly
Familiarity with using organization and design tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion, Claude
Ability to use data and timelines together to track progress and adjust an implementation strategy as it evolves
Experience building relationships with senior, multi-department stakeholders and executive leaders, with the executive presence to lead conversations with district and company leadership
Comfort with technical topics such as SSO, rostering, and data integrations, and the ability to partner with technical specialists and district IT teams
