BPO Operations Specialist, Revenue Cycle Management at Commure · LumiJobs

Responsibilities

As BPO / Offshore Operations Specialist, you will own Commure’s overseas Revenue Cycle Management operations from start to finish. You’ll lead Commure’s in-house overseas RCM team and be accountable for the service levels, performance metrics, and cost of those operations. You’ll work closely with Operations, Product, Engineering, and Finance to design scalable processes, use data to find and fix bottlenecks, and make sure our offshore delivery meets the bar our clients expect. This role suits an operator who thinks in systems, is comfortable in the data, and has a track record of making distributed teams run better.
Ideally looking for candidates who are comfortable coming into our Mountain View, CA headquarters.
Lead and grow Commure’s in-house overseas RCM team, including hiring, onboarding, training, career development, and performance management for team leads and frontline staff.
Own SLAs and KPIs for offshore operations, including productivity, quality, accuracy, and turnaround time. Set targets, track performance, and drive accountability.
Own the cost structure of overseas operations, including headcount planning, budgeting, forecasting, and improving cost per unit of work.
Build the operating rhythm between U.S. and overseas teams: handoffs, escalation paths, shift coverage, and regular performance reviews across time zones.
Design, document, and improve workflows across the revenue cycle, such as billing, coding, AR follow-up, denials, and payment posting, so they scale as volume grows.
Use SQL and BI tools to build dashboards, analyze operational performance, and surface insights that drive decisions.
Partner with Product and Engineering to find automation opportunities and to bring new tools and processes into offshore workflows.
Make sure offshore operations meet Commure’s security, privacy, and compliance standards, including HIPAA.
8+ years of experience in operations.
Direct experience managing offshore teams, either at an in-house global delivery center or a BPO, including ownership of SLAs, KPIs, and operating cost.

BPO Operations Specialist, Revenue Cycle Management

Responsibilities

Company

Commure

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