Carwow Sales Team Lead at Carwow managing a team of Sales Consultants in Porto to guide sellers through the car auction process. Responsible for coaching, performance management, and operational oversight.
Responsibilities
As Sales Team Lead in Porto, you lead a team of Sales Consultants who guide sellers into our auction and get their cars sold.
From January 2027 each consultant owns the whole seller journey, from first conversation to accepted offer. Your job is to make that model work on the ground in Porto: coaching your consultants to list accurately, set realistic price expectations and negotiate the best sale, while hitting listing and revenue targets. You will still be close to the phones, stepping in on tricky sellers and modelling what great looks like, but your success is measured by the results, call quality and development of your team.
Lead and develop the team
Run regular 1:1s with each consultant, setting clear goals and tracking progress against them.
Coach on the full seller journey: discovery questions, listing quality, pricing conversations, objection handling and negotiation.
Run daily huddles and team meetings to set priorities, share wins and keep energy high.
Onboard and train new starters so they reach target performance quickly.
Spot and develop future talent, building succession within the team.
Drive performance
Own the team's KPIs, including call volumes, contact cadences, listings, sales, conversion and cancellations.
Use performance data daily to spot gaps early and act on them, at team and individual level.
Manage underperformance fairly and promptly, with clear improvement plans where needed.
Qualification
A strong personal track record in salesConfident coaching skillsStrong organisationA calm
Required
We are looking for a proven sales performer who has already led a team, and who gets results through coaching rather than doing the work themselves.
Experience leading or supervising a team in a target-driven sales or contact centre environment.
A strong personal track record in sales, ideally with revenue or volume targets, and credibility on the phones.
Confident coaching skills, including call listening, giving clear feedback and building individual development plans.
Comfort using data and dashboards to manage performance and spot trends early.
Experience managing underperformance and having difficult conversations fairly and constructively.
Strong negotiation and objection-handling skills you can teach to others.
Excellent written and verbal communication in English, with the ability to build rapport with UK sellers.
Strong organisation, including managing rotas, cover and competing priorities.
A calm, hands-on approach to escalations and a high standard for customer experience.
Flexibility to work weekends (see Working pattern).
