Sunrise Head of Customer Operations at Sunrise Robotics leads delivery, deployment, support, and customer success for robotic cells. Owns end-to-end deployment and operational systems to scale from initial production to high-volume deployment.
Responsibilities
At Sunrise Robotics, this role owns everything that happens after a customer signs: delivering each robotic cell, deploying it on the customer's floor, keeping it running, and growing the account. You report to the CEO and sit on the leadership team.
Our robotic cells run in electronics factories across Europe. We are moving from our first cells in production to one cell a week, then one a day. That pace only works if every deployment is repeatable and every live cell holds its performance without us on site. Today too much of that depends on heroics. Your job is to replace heroics with a system.
You lead our forward-deployed engineers and deployment program management from day one. You build support and customer success around them, and you decide how the function grows.
This is a hands-on role. One week you are on a customer's floor for a go-live. The next you are designing how we deploy and support many cells at once.
Delivery, end to end: factory readiness, installation, commissioning, operator training, go-live and hypercare.
Deployment programs: readiness gates, dated plans, and coordination across engineering, manufacturing and the customer. Deployment dates are commitments. You raise slips before the deadline, with the fix.
The deployment playbook: standard procedures, training, and a debrief after every deployment, so each one is easier than the last.
Support for live cells: on-call, response and fix targets, incident communication and resolution tracking.
Customer success: adoption, customer health, and clear expansion signals for the revenue team.
The field-to-product loop: root causes and field data reach Product and Engineering as structured input they can act on.
The customer operations team: structure, hiring, priorities and performance.
What Success Looks Like
Qualification
Experience leading deploymentClear written EnglishWhat Makes You Stand OutExperience in factoriesRemote operations
Required
Experience leading deployment, field operations or customer operations for robots or autonomous hardware in real customer environments, from go-live through steady state.
The judgement to hold the line on reliability under pressure. You have delayed a go-live or told a customer no, and can explain why it was right.
Enough technical depth to earn the trust of engineers and work through a root cause with them.
Clear written English. We are remote and run on documents, not slides.
Willingness to travel about one week a month.
What Makes You Stand Out
Experience in factories, industrial automation or electronics manufacturing.
Experience in a business paid on uptime or performance.
Remote operations, fleet monitoring or a network operations center.
You'll work with our forward-deployed engineers and deployment program managers, and closely with revenue, product, engineering and supply chain. Revenue wins the deal; you deliver it and grow the account. Product decides what ships; you refuse to deploy what has not passed its gates. Engineering decides how to build the fix; you bring them the root cause.
