Service Advisor

Hilversum, NHfull time

On Site

mid

H1B: no

Lucidmotors Service Advisor at Lucidmotors acts as the primary client contact at the Lucid Service Center, ensuring clients receive the highest level of customer experience. Responsibilities include determining necessary repairs, writing clear repair orders, and redelivering vehicles after service completion.

Responsibilities

Greet clients promptly and offer excellent customer experience at all steps of the service process
Ensure clients thoroughly understand the service process, and are comfortable at all steps of their experience
Properly perform the vehicle walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately)
Consult with technicians regarding appropriate service options where needed
Accurately document client concerns for diagnosis and repair by technicians
Follow correct repair order documentation procedures
Explain all service options to clients including time and cost estimates
Track all client vehicles through the maintenance and repair process
Ensure that work done meets Lucid’s exacting standards before vehicle is returned to client – act as the last QC step
Invoice and collect payment
Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise
Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed

Qualification

Excellent interpersonal skillsEmpathic and patient demeanorA valid driver license classHigh level of communication skillsKnowledge of HV systems

Required

Education and / or relevant work experience from the automotive industry
4+ years providing excellent customer experience
Excellent interpersonal skills
Empathic and patient demeanor
Problem solving and creative thinking skills
General automotive knowledge (not required) or willingness to learn
Ability to explain complicated concepts to clients who may not be familiar with industry terminology
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
A valid driver license class
High level of communication skills
A quick ability to learn and grasp concepts
Knowledge of HV systems, and EV powertrains

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Lucidmotors

View company page

Source: greenhouse

Active within the past hour

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