Program Manager, Performance Improvement

Required

• You bring 7+ years of relevant experience in operational excellence, process improvement, or internal consulting, including substantial hands-on Lean experience in complex service or healthcare operations.
• You have formal training or certification in Lean or Six Sigma, with demonstrated success applying these methods.
• You have independently led cross-functional improvement initiatives from problem definition through implementation and sustained results, using strong project-management skills.
• You are proficient in process observation, value-stream mapping, A3 or equivalent structured problem solving, root-cause analysis, improvement-event facilitation, standard work, visual management, and leader standard work.
• You are a skilled facilitator and coach who engages frontline teams and senior leaders, navigates disagreement, and develops others to lead improvement.
• You have strong operational measurement skills, including baseline development, cycle-time and variation analysis, run charts, and control-chart interpretation. You evaluate efficiency gains alongside quality, service, and experience.
• You are proficient with process-mapping and collaborative facilitation tools, such as Visio, Lucidchart, or Miro, and Excel or equivalent analytical tools.
• You build trust, influence without authority, and communicate clear recommendations across organizational levels.