Customer Success Manager

Brooklyn, New Yorkfull time

On Site

entry

H1B: no

Topline Pro The Customer Success Manager serves as a trusted partner for small business customers, helping them adopt tools, solve problems, and grow their businesses through proactive outreach and retention efforts. This early-career role involves high-volume customer calls and collaboration with product and engineering teams.

Responsibilities

Make a minimum of 30 customer calls per day balancing training, proactive outreach, and retention conversations
Build strong, trust-based relationships with small business owners
Help customers adopt tools like websites, SEO, ads, and AI features
Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions
Manage competing tasks and priorities effectively in a fast-paced environment
Capture customer feedback and share with product, engineering, and support teams

Qualification

Strong verbal communicationGrowth mindset

Required

1+ years of early career experience delivering on scoped responsibilities with coaching
Strong verbal communication; confident and comfortable on customer calls
Tech-savvy and able to learn new platforms quickly
Patient and empathetic with customers of low tech familiarity
Strong time management and organizational skills
Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting

Benefits

Medical
Dental
Vision
401(k)
PTO
Equity/RSU
Wellness

Company

Topline Pro

View company page

Source: ashby

Active within the past hour

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