Mission Operator II, Dedrone

New York-Remotefull timeRemote

mid

$98k–$157k

H1B: no

Axon Mission Operator II at Dedrone responsible for post-sales deployment and management of smart airspace security solutions for law enforcement and enterprise clients. Leads deployments, training, and stakeholder alignment to build sustainable UAS detection programs.

Responsibilities

As a Dedrone Mission Operator II, you will ensure successful deployment and long-term success of Dedrone’s smart airspace security solutions, supporting customers ranging from law enforcement to enterprise clients. While some pre-sales engagement is expected (e.g., demos, configuration guidance, RFP support), your primary mission is post-sales execution—driving deployments, managing customer onboarding, and building sustainable UAS detection programs.
Location: Hybrid (2-day at NYC based agency office / 3-days field work in NYC area)
Travel: Locally with the NYC area
Reports to: Sr. Manager, Embedded Services (with coordination from DeDrone and Axon Air Professional Services)
Direct Reports: 0
Post-Sales Responsibilities (Primary)
Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.
Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon ecosystem and UAS/DFR programs.
Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.
Conduct site assessments to inform hardware placement and operational design.
Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.