Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM

Flexibility on working days and shifts (weekends included)

Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.

Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution

Work within our customer support platforms to document, track and resolve interactions

Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member

Advocate and promote improvements to our products and services

Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

What you’ll be bringing to the team:

Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience

Excellent verbal and written communication skills in English

Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows

Support Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Lightspeed HQ

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