At CodeRabbit, we seek an exceptional, enterprising Technical Support Engineer to join our growing customer support organization in the Americas theater. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform. You will be the bridge between our cutting-edge AI technology and our customers, the innovative software engineers who rely on us. You will be a champion for our customers – a passionate advocate who goes above and beyond to ensure our customers are getting the most out of their investment in CodeRabbit.

Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues

Educate customers on the best product usage, ensuring they maximize the value out of it

Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption

Support the customer success and sales teams on sales, retention, and expansion motions

Work with our developers to identify defects and opportunities for product improvement

Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure

Provide an analysis of our existing customer base to avoid and minimize risks in the install base

Define and inspire changes to our product with our development engineering team based on feedback from customers and customer usage

Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do

Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis

Technical Support Engineer - SF

Responsibilities

Qualification

Required

Benefits

Company

Coderabbit

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