Responsibilities

Must maintain onsite presence at assigned property during primary work hours and whenever business requirements necessitate it.
As a General Manager (GM) at Kasa, you will be fully responsible for the financial and operational performance of a single property, ranging from 100 to more than 300 rooms. This role demands a hands-on leader with strong operational expertise, direct P&L accountability, and the ability to balance partner relationships and guest experience expectations. The GM role is highly execution-focused, requiring deep engagement with onsite teams and property operations to ensure seamless service, operational efficiency, and financial success. You will spend approximately 95% of your time onsite, coaching teams, inspecting execution, and upholding a high bar for guest experience and operational standards.
At Kasa, hospitality is at the core of everything we do. As a GM, you will directly lead property-level teams, set expectations, inspect what you expect, and ensure every guest interaction meets Kasa’s high service standards. In addition to onsite leadership, you will play a critical role in financial oversight, aligning property operations with revenue optimization strategies, cost control initiatives, and, where appropriate, leasing activation plans.
This role requires a balance of operational execution and strategic planning, with both executed with hospitality as a guiding throughline, to ensure the property operates efficiently, the team performs at a high level, and financial targets are met.
Key Responsibilites
Operational Execution & Hospitality Leadership
Own the end-to-end guest and employee journeys, not just their experiences, ensuring that every need is met at every touchpoint and that effort is minimized for both groups.
Directly lead and manage onsite teams, ensuring they are highly engaged, well-trained, and delivering exceptional hospitality experiences.
Set clear expectations and inspect what you expect, conducting regular site walks to assess operational execution, service quality, and team performance.
Hold teams accountable for meeting Kasa’s brand standards, ensuring that every guest interaction—whether in-person or through centralized support—is seamless and exceeds expectations.
Champion a hospitality-first culture, fostering “Hall of Fame Host” experiences that set Kasa apart in the industry through the prodigious application of Kasa’s core values.
Ensure seamless execution of guest services, maintenance, and property operations, leveraging both onsite teams and centralized support functions.

General Manager at Kasa · LumiJobs

General Manager

Responsibilities

Benefits

Company

Kasa

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