Sunset Head of Product at Sunset to shape product vision and lead product development from concept through launch. Responsible for customer discovery, prioritization, and building AI-driven workflows to improve efficiency.
Responsibilities
This is a product role with a wide aperture. You’ll shape the experiences that bring customers in, the technical systems that make data usable, the products buyers use to evaluate it, and the tools and agents that help our teams deliver at scale.
You’ll bring a strong point of view to product direction, grounded in conversations with customers and buyers, product data, and what sales, customer success, and operations see every day. You’ll report to the CEO and partner with the CEO and CTO on major product bets. From there, you’ll drive prioritization and lead the work from early ideas through launch and iteration.
You’ll start as a hands-on individual contributor, with the opportunity to build and lead a product team as we grow. We’re looking for someone who can think across an entire system and make ideas tangible quickly with AI-built prototypes.
Product direction: Shape the company-wide product vision and roadmap, bringing customer insight and a clear point of view to the decisions about what we build next.
Customer discovery: Speak directly with customers and internal users; combine those conversations with product data and feedback from sales, customer success, and operations.
Systems thinking: Connect products and workflows across the full journey, from initial customer touchpoints and transactions through data delivery and wind-down operations.
AI and agents: Find and build opportunities across Replay and Sunset to turn repeatable work into AI-driven workflows that improve efficiency, quality, and throughput.
Prioritization and execution: Decide what matters most, make clear trade-offs, and work closely with engineering to take products from concept through launch and iteration.
Prototyping: Use AI tools to build working examples, test ideas, and help the team see what’s possible.
How You'll Be Measured
Customer outcomes: Conversion, engagement, and satisfaction across the different products we serve.
Operating leverage: Manual work reduced, adoption of AI-driven workflows, throughput, and cost to serve.
