This is change management as much as communications. You're not just sending updates. You're redesigning how the whole organisation relates to its clinical teams.

What you'll deliver in the first 6-12 months

Build and enforce the intake model

Design the process that governs how every team at Neko communicates with clinical staff – how requests are submitted, evaluated, sequenced, and approved

Build the centralised view that ensures nothing reaches clinical staff in an uncoordinated or duplicative way

Document decision criteria clearly enough that stakeholders understand and trust how calls are made

Define escalation paths for urgent communications that need to move faster than the standard cadence

Drive organisation-wide change management

Partner with senior leadership to establish the intake model as an endorsed, org-wide norm – not an optional service, but the way Neko works

Run a structured roll-out across every team with touch points to clinical staff

Build the relationships that make the process feel collaborative rather than bureaucratic

Report regularly on intake volume, team compliance, and where we need to evolve.

Global Clinic Operations Lead

Responsibilities

Qualification

Required

Company

Neko Health

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