Member Experience Training & Quality Specialist - US

New York · Remotefull time

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Remote

mid

$94k–$114k

H1B: no

Neko Health Member Experience Training & Quality Specialist at Neko Health responsible for delivering member experience training and running quality assurance activities across clinic and support teams. The role supports culture change and ensures consistent standards across sites.

Responsibilities

Deliver member experience training to clinic and centralised support teams
Run quality assurance audits scored against CARE and the Member First Manifesto
Turn audit insights into coaching and experience improvements
Coordinate scheduling and logistics for training sessions and audits
Support rollout and launch activities for new clinics and teams

Company

Neko Health

View company page

Source: ashby

Active within the past hour

Remote-friendly

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