Agent Education Manager at Decagon · LumiJobs

Responsibilities

We're looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents within Decagon; and internally, advising our delivery teams on what enablement programs will drive the best outcomes for their customers. This role spans both pre-sales and post-sales.
This is not a traditional enablement role – this is a high-ownership technical and strategic role that is paving the way for how AI-native companies train customers and implementation partners. You will define best practices for how to use Decagon, educate our stakeholders on them, and measure your impact. This may include AI prompting best practices, processes for managing agents over time, and building the judgment to know what "good" looks like in the world of agent building.
Own a portfolio of strategic accounts and partners. Serve as their product expert and enablement lead, accountable for their readiness to build in the platform.
Lead hands-on agent building workshops. Design and deliver training for our highest-priority accounts, including onsite sessions with executive and technical stakeholders.
Build Decagon University. Create learning pathways and repeatable programs, and develop the strategy to scale delivery through train-the-trainer sessions and digital learning platforms.
Know the product deeply as it rapidly evolves. Work closely with Product, Engineering, and PMM to keep every program current with the latest capabilities, and translate what's coming next for external stakeholders.
Define what impact looks like and prove it. Establish the metrics that show whether enablement is working – customer proficiency, time-to-independence, platform adoption – and hold the program accountable to them.
Stand up partner enablement from the ground up. Build programs and certifications for agencies, SIs, and channel partners.
Evolve the function as Decagon scales. Spot gaps, test new formats, and manage the tools and vendors behind the enablement experience.

Agent Education Manager

Responsibilities

Qualification

Required

Benefits

Company

Decagon

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