Stakeholder Engagement & Cross-Functional Execution: Manage multi-stakeholder projects across the customer lifecycle — coordinating internal teams (Product, Support, Implementation) and external stakeholders (clinical, operational, and executive) to keep initiatives moving and commitments on track.

Value Realization: Establish clear success goals, including high product adoption and high platform utilization, and own delivery of those goals. Proactively identify opportunities for upsell.

Voice of the Customer: Be a strategic "voice of the customer" thought-partner for our internal teams (product, marketing, sales) to recognize potential improvements for Motivity’s Product experience.

100% Renewals: Own renewals for your partners end-to-end, including commercial negotiation and forecasting risk ahead of the cycle.

Drive Adoption, Enablement & Scalable Success: Support ongoing training and onboarding of new users within existing accounts.

Champion long-term adoption by helping define and improve post-implementation engagement strategies.

Bring creativity and a builder’s mindset to help design scalable, yet high-touch and personalized approaches that support diverse customer segments across their full journey with Motivity.

Manage Risk & Escalations: Identify risks early using data and account signals, manage escalations with urgency, and communicate customer needs effectively to internal teams.

Maintain Clean CRM Hygiene: Keep accurate records, notes, and tasks in our CRM to ensure visibility and cross-functional alignment.

Enterprise Customer Success Manager

Responsibilities

Qualification

Required

Preferred

Company

Motivity

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