Senior IT Engineer

Dallasfull timeRemote

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senior

H1B: yes

Blockchain The Senior IT Engineer at Blockchain provides comprehensive IT support to employees, including VIPs and executives, while managing hardware, software, and network infrastructure. This role emphasizes security best practices and supports global workforce IT needs.

Responsibilities

Provide comprehensive and timely IT support to all employees, including VIP and C-suite executives, delivering white-glove service with professionalism and discretion
Exercise security best practices and monitor and train employees to do the same
Maintain and provision employee hardware and software for a global workforce, leveraging Apple Business Manager and MDM platforms to deploy policies, push updates, and apply patch fixes at scale
Perform onboarding, offboarding, and re-provisioning procedures efficiently and securely
Support the setup and management of new and existing infrastructure, including office builds and fit-outs from the ground up
Manage and administer core SaaS platforms at an admin level, including Slack, Jira, Notion, 1Password, Google Workspace, and Apple Business Manager; additional experience with Microsoft 365, Adobe, and DocuSign is a plus
Support employees with AI tools (Claude, ChatGPT, Gemini and similar) and handling queries, troubleshooting, and providing admin-level guidance to help teams get the most out of AI in their workflows
Manage office LANs, Wi-Fi, and video conferencing systems, with hands-on experience supporting AV hardware (Logitech, Owl) and platforms (Google Meet,
Manage laptop logistics for new hires and leavers, including coordinating shipments and collections through carriers such as FedEx, UPS, or Retriever to ensure seamless device delivery and retrieval globally
Configure and manage network infrastructure including Meraki switches, access points, and firewalls
Handle vendor management and ISP engagement (experience with Verizon or other ISPs is a bonus), ensuring reliable and cost-effective service delivery
Support the operations team across all projects including internal events, external events, and office moves

Qualification

Solid knowledge of TCP/IPExperience with Microsoft 365Experience with Verizon or other ISPs

Required

5+ years of experience in IT support or systems engineering
High degree of security awareness and knowledge of best practices
Solid knowledge of TCP/IP, networking, routing, and firewalls
Hands-on experience with Meraki or similar enterprise networking platforms

Preferred

Experience with Microsoft 365, Adobe, and DocuSign
Experience with Verizon or other ISPs

Benefits

PTO
Equity/RSU
Flexible Work

Company

Blockchain

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

Apple Business ManagerMDM platformsSlackJiraNotion1Password

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