Relationship Ownership & Concierge Servicing

Own and manage a portfolio of high-net-worth and top-revenue VIP clients.

Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth.

Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram).

Revenue Growth & Portfolio Expansion

Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs.

Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions.

Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives.

Client Discovery & Needs Qualification

Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage.

Segment clients by archetype (e.g. active traders vs long-term holders) to personalize engagement and growth strategies.

Collaboration with Sales, Product & Operations

VIP Relationship Manager

Responsibilities

Benefits

Company

Blockchain

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