Prelim The Business Operations Lead at Prelim will build operational infrastructure from scratch to support rapid company growth. This role focuses on cross-team coordination, workload visibility, operational rhythm, staffing, and vendor management.
Responsibilities
Maintain cross-team coordination across product, design, engineering, and implementations
Build and run systems for workload visibility and risk tracking
Own operational rhythm including meeting agendas, action item tracking, and scheduling
Coordinate staffing and project handoffs to ensure smooth transitions
Manage vendor and logistics tasks such as office space, contracts, expenses, and travel booking
Qualification
You're a strong writer and communicatorYou're comfortable with ambiguityYou're direct and unintimidatedExperience in B2BFamiliarity with tools like LinearWhat You Won't Find in This RoleThis isn't a back-office positionHow You'll Know It's WorkingA month in
Required
3-6 years of experience at a startup that scaled through the 15-to-80 person range. You've lived through the transition from "everyone does everything" to "we need real structure," and you know what works and what's overkill at each stage.
You've held a role where you were responsible for cross-functional coordination. Titles you might have held include ops manager, business operations, chief of staff, program manager, or a senior role at a consulting firm. The title matters less than whether you were the person who kept the trains running.
You're a strong writer and communicator. You'll create the operational documentation that doesn't exist yet, staffing plans, project trackers, meeting agendas, status reports, process docs. If you can't write clearly and concisely, everything you produce will be ignored.
You're relentlessly organized without being bureaucratic. You add just enough structure that things don't fall through cracks, but you know the difference between useful process and process for its own sake.
You're comfortable with ambiguity. In the first month, you might be updating a project board, chasing down a dropped support ticket, organizing travel for an offsite, and building a staffing spreadsheet, all in the same day. If that mix of variety and ownership sounds exciting, you'll feel right at home here.
You're direct and unintimidated. You'll need to tell a team lead "your team is overloaded and we need to cut something" and tell the founder "you committed to something we don't have capacity for." This role requires comfort with giving direct and thoughtful feedback.
Preferred
Experience in B2B, enterprise software, or fintech
Familiarity with tools like Linear, Notion, Pylon, Mixpanel
Experience supporting a technical team (engineering, design, product)
What You Won't Find in This Role
This isn't a back-office position. You'll work directly with the founder and team leads daily. You'll have visibility into every part of the company. The decisions you enable and the problems you catch will directly affect whether this company scales well or burns out its best people.
How You'll Know It's Working
A month in, the founder stops being the person who's asked "who's covering this." Two months in, there's a weekly snapshot of team load that didn't exist before. Three months in, problems get surfaced in a regular report before they become emergencies. Six months in, a new bank comes in and the staffing conversation takes fifteen minutes instead of a week of ad hoc huddles.
Prelim is a San Francisco and New York City-based startup that operates with fully remote positions across the US, helping banks onboard their customers. Our platform is designed to streamline the account opening process for both consumers and businesses, accelerating speed-to-market and enhancing the customer experience for financial institutions. If you’re excited to help shape the future of the banking industry, we encourage you to apply and join our team at Prelim. We are seeking individuals who are driven, ambitious, and eager to make a real impact in a traditional industry ready for technological innovation.
