Senior Forward Deployed Engineer

Required

• You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved.
• You bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom.
• You’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working.
• You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes.
• You’re proficient in using and writing REST APIs to integrate systems effectively.
• You’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed.
• You’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs.