Technical Delivery Manager

New York Cityfull timeOn Site

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senior

$134k–$158k

H1B: no

Legora Technical Delivery Manager at Legora leads end-to-end technical implementations ensuring successful customer deployment and adoption of the AI-native platform. The role includes managing integration projects, providing technical support, and coordinating cross-functional teams.

Responsibilities

As a Technical Delivery Manager at Legora, you will play a central role in ensuring customers successfully deploy, integrate, and adopt our AI-native platform. You'll lead end-to-end technical implementations, act as the primary technical point of contact, and shape how seamlessly new customers go live and scale within Legora.
Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery
Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period
Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections
Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction
Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience
Deliver technical training and guidance to customer teams on configuration, workflows, and best practices
Feed insights from delivery projects back to product and engineering to improve future implementations

Qualification

Proven experience in technical deliveryStrong hands-on experience with SSOThis is a full timeWhat's In It For YouGlobal collaborationCompetitive packageMeaningful workIn-person environment

Required

Proven experience in technical delivery, implementation, or a similar customer-facing technical role
Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs)
Excellent project management skills with a structured, proactive approach to managing multiple parallel projects
Able to translate technical concepts clearly for non-technical audiences
Strong communicator who builds trusted relationships across customer and internal teams
Comfortable working autonomously in a fast-paced, high-growth environment
This is a full time, on-site position in New York.
What's In It For You
Global collaboration: Partner with teams and clients domestic and internationally.
Competitive package: Comprehensive salary, benefits, and tools for success.
Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.