Sila Customer Service Representative at Sila responsible for managing customer inquiries and generating sales leads. Provide professional support and maintain records of customer interactions.
Responsibilities
Maintain high level of productivity
Manage incoming calls and customer service inquiries
Generate sales leads that develop into new customers
Identify and assess customers’ needs to achieve satisfaction
Respond promptly to customer inquiries
Communicate with customers through various channels
Acknowledge and resolve customer issues
Obtain product knowledge to answer questions
Process orders, forms, and requests
Keep records of customer interactions, transactions, comments, and complaints
Communicate with colleagues as necessary
Ensure customer satisfaction and provide professional customer support
Qualification
Excellent communicationEncouraging and motivating personalityA polished and professional demeanorSelf-motivation and disciplineAn ambitious and competitive natureHighly evolved customer service skills
Required
Excellent communication, organizational, and interpersonal skills
Ability to stay calm when customers are stressed or upset
Encouraging and motivating personality
A polished and professional demeanor
Self-motivation and discipline
An ambitious and competitive nature
Highly evolved customer service skills
Working knowledge of Microsoft Office and computer savvy competence
