Knowbe4 VP, Renewals Americas leading the Americas Renewals organization at KnowBe4. Responsible for renewal strategy, pricing governance, coaching directors, and pipeline health.
Responsibilities
Influence the overall renewal strategy and quota framework for the Renewal Specialist organization
Partner with RevOps and Finance to translate company revenue and retention targets into team-level goals
Direct cross-functional processes between Renewal Specialist Directors and CSM leadership to align on renewal strategy, upsell/cross-sell coordination, and bookings maximization across the portfolio
Coach Directors on selling strategies, negotiation tactics, and objection handling, and coordinate with Revenue Enablement team to ensure that coaching cascades effectively to individual Renewal Specialists
Influence pricing strategy and governance, ensuring approaches used across teams meet company standards, policy, and approval procedures
Lead pipeline and forecast reviews with Directors, and report renewal forecasts, risks, and results to leadership (SVP Global Renewals and above)
Establish and enforce CRM data integrity standards across all Renewal Specialist teams, holding Directors accountable for opportunity hygiene
Build, scale, and continuously improve a high-performing multi-team Renewal Specialist organization, overseeing daily, weekly, monthly, and quarterly production against targets
Analyze cross-team statistics, reporting, and dashboards to identify systemic trends, risks, and opportunities requiring corrective action or process change
Serve as the senior management escalation point for renewal, pricing, and customer issues that Directors cannot resolve
Set and manage OKRs across the Renewal Specialist function, cascading goals down through Directors to individual contributors
Cultivate and sustain strategic relationships with executive-level stakeholders at customer organizations.
Qualification
Bachelor’s degree preferredExperience with Gmail and Google DocsExperience with web browsers (ChromeExperience with Claude10+ years sales experienceFamiliarity with standard concepts
Required
Bachelor’s degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel) Physical Demands
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with Claude
10+ years sales experience
5+ years managing customers within a SaaS subscription model
3+ years managing relationships with Enterprise-sized organizations
