Sr Technical Account Manager

United States, Remotefull timeRemote

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senior

$150k–$200k

H1B: yes

Dataiku The Sr Technical Account Manager at Dataiku manages a small set of strategic clients, providing technical guidance and maintaining client relationships. They act as a primary technical advisor on Dataiku platform architecture, operations, and best practices.

Responsibilities

Work with the Customer Success team and customers to identify priorities and define engagement plans
Manage milestones with Customer Success Manager and customer, provide status updates, and mitigate issues/risks
Centralize technical information about clients and contribute to account strategy
Contribute to growth and scalability of the Field Engineering team through documentation and process optimization
Provide guidance and hands-on support on Dataiku platform architecture, operations, security, data management, compute resources, ML-Ops, and Monitoring
Help clients troubleshoot product implementation within their systems
Ensure feature requests are recorded and communicated to product and R&D
Advise client tech leaders on new companion technologies and tech strategies around Dataiku
Support innovative approaches around Dataiku such as edge computing, deep learning, and advanced MLOps

Qualification

Ability to work both pre and post saleHow you'll stand outExperience with PythonSome knowledge of JavaSome knowledge in ML Ops

Required

7+ years of experience in a customer facing technical role
Comfort and confidence in client-facing interactions
Ability to work both pre and post sale
Strong Linux system administration experience including networking
Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
Hands-on experience with cloud based services like AWS, Azure and GCP
Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning
How you'll stand out
Experience with Python
Some knowledge of Java, nice to have
Some knowledge in ML Ops

Benefits

Dental
Vision
401(k)
Equity/RSU
Annual Bonus
Parental Leave

Company

Dataiku

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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