Manager, Account Management at Cargurus · LumiJobs

Responsibilities

CarGurus Canada is building a new Account Management team to create a more proactive, consultative, and customer-centered experience for dealer partners. The Manager, Account Management will be responsible for building and leading this team from the ground up, partnering with the Senior Director of Canada to build the operating model, hiring and developing talent, and driving strong retention, adoption, and growth outcomes across the Canadian dealer base.
This leader will oversee Account Managers supporting high-volume and lower-complexity accounts all the way to growth-oriented single rooftops and multi-store groups, and strategic national and multi-rooftop partnerships. The manager will ensure that each segment receives the right level of engagement, analysis, coaching, and commercial support while creating clear alignment across Account Management, Account Executives, Dealer Relations, and Canada sales leaders.
The ideal candidate is an experienced people leader and builder who is comfortable making decisions in an evolving environment, while working heavily with their peers. They bring a strong point of view, extensive hiring experience, sound judgment, test new approaches, and continuously improve the team and its processes.
Build and lead the Canada Account Management function
Support the build out of the Account Management team, supporting creation of roles, responsibilities, service expectations, and rules of engagement between Account Managers + Account Executives, with the Senior Director of Canada and supporting team leaders.
Create scalable processes for account planning, customer engagement, performance reviews, churn mitigation, opportunity generation, and Salesforce documentation.
Make thoughtful, timely decisions about team structure, prioritization, resource allocation, and customer coverage as the business evolves.
Hire, coach, and develop a high-performing team
Bring extensive hiring experience and a demonstrated ability to identify, attract, and select strong talent across different levels of Account Management.
Build a team culture grounded in customer centricity, accountability, collaboration, continuous learning, and high standards.
Establish clear expectations and development plans for Account Managers at every level.
Coach team members through regular one-on-ones, call and account-plan reviews, performance feedback, and career conversations.

Manager, Account Management

Responsibilities

Benefits

Company

Cargurus

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