As part of the early Customer Success team, you'll help to build our customer success function from the ground up while managing a portfolio of high-value customers to drive logo retention and NRR. You'll work directly with technical teams using Reducto to solve complex document processing challenges, ensuring they get maximum value from our platform. This is a unique opportunity to shape how we deliver customer success at a rapidly growing AI infrastructure company.

We would love to meet you if the following resonates:

You're Strategic and Technical: You can dive deep with technical teams to understand their document processing challenges while maintaining a strategic view of their business objectives. You're comfortable discussing both technical implementation details and big-picture business outcomes.

You're Process-Oriented: You know how to build scalable success processes and can establish the foundations for a world-class CS organization.

You're Data-Driven: You're skilled at tracking and analyzing customer health metrics, usage data, and business outcomes. You use data to drive your decisions and to demonstrate clear ROI to customers.

You're an Exceptional Communicator: You can effectively engage with both technical practitioners and executive stakeholders. You excel at written documentation, customer training, and leading strategic business reviews.

You're Proactive and Independent: You don't wait for problems to surface – you actively monitor customer health and spot opportunities to drive additional value. You're comfortable working autonomously while building processes for scale.

The core work will include:

Managing a portfolio of enterprise customers from implementation through expansion

Conducting regular business reviews and maintaining strong relationships with key stakeholders

Monitoring customer health metrics and proactively addressing potential issues

Creating and executing customer success playbooks for different customer segments

Customer Success Manager

Responsibilities

Qualification

Preferred

Benefits

Company

Reducto

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