Broccoli Strategy & Operations Manager at Broccoli to solve analytical problems and drive business performance. Responsible for strategic deep dives, KPI management, and cross-functional projects.
Responsibilities
As a Strategy & Operations Manager, you'll work directly on the most important analytical problems facing the business. Broccoli is growing fast, and the number of questions that matter is growing faster: which customers are healthiest and why, where we're leaving revenue on the table, what's actually driving performance across hundreds of contractors.
This is the role for a consultant who always ended up owning the model, the analysis, and the data work on every engagement. You'll take ambiguous, high-priority questions, structure them, get into the data yourself, and drive them to an answer someone acts on.
You'll work across two of our core Strategy & Operations pillars:
Business Operations
Objective: Build the operating system that helps Broccoli scale efficiently.
Own strategic deep dives end to end — frame the question, build the analysis, deliver a clear recommendation to leadership.
Support business performance management: KPIs, reporting, and operational reviews.
Drive cross-functional projects with sales, customer success, and product — from sizing opportunities to changing how we operate based on what the data says.
Intelligence Platform
Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.
Build the analyses behind QBRs and executive reviews for our largest customers, turning Broccoli and ServiceTitan data into narratives that change how they run their businesses.
Deliver insights and benchmarks that help customers improve performance.
Qualification
Experience at a high-growth startup
Required
3–6 years of experience at a top consulting firm (e.g., McKinsey, Bain, BCG, Deloitte, Accenture, or comparable) with hands-on experience working with data.
Passion for exploring and applying the latest AI tools and technologies to solve real business problems.
High-ownership mindset with a bias toward action and execution.
Strong analytical skills and a structured approach to problem solving.
Excellent written and verbal communication skills.
Excited to work in-person five days per week with the team in San Francisco.
Experience at a high-growth startup.
Experience working in home services or B2B SaaS.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
